Shipping policy
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Shipping PolicyLast Updated: 02/27/2026At Skeld Systems DBA of Lake Group LLC ("we," "us," or "our"), we strive to process and ship orders efficiently. However, shipping is subject to various external factors beyond our control. By placing an order, you agree to the terms outlined in this Shipping Policy, which forms part of our overall Terms of Service. We reserve the right to update this policy at any time without prior notice; continued use of our site constitutes acceptance of any changes.1. Order Processing Time
Orders are typically processed within 14 business days from the date of purchase confirmation. Processing times are estimates only and may be extended due to high order volume, inventory verification, payment processing delays, or other operational issues. We are not liable for any delays in processing. Business days exclude weekends, holidays, and any days affected by unforeseen events (see Section 8).2. Shipping Methods and Carriers
We offer various shipping options at checkout, including but not limited to standard, expedited, and international services. We partner with third-party carriers to fulfill deliveries. The specific carrier and method are selected at our sole discretion based on availability, cost, and destination. We reserve the right to change carriers or methods without notice, provided the service level remains comparable.3. Shipping Costs
Shipping fees are calculated at checkout based on factors including order weight, dimensions, destination, and selected method. All fees are non-refundable unless explicitly stated otherwise in our Return and Refund Policy. We may offer free shipping promotions at our discretion, but these do not apply retroactively and may exclude certain items or regions.4. Delivery Estimates
Delivery times are estimates provided by our carriers and are not guaranteed. Domestic shipments typically arrive within 20 -31 weeks after shipment, while international shipments may take 20-31 weeks or longer. These timelines exclude processing time and may be affected by customs processing, weather, strikes, or other disruptions. We are not responsible for any delays, and no compensation will be provided for late deliveries.5. Tracking Information
Once shipped, we will provide tracking details via email where available. Tracking is managed by the carrier, and we make no representations about its accuracy or availability. It is your responsibility to monitor tracking and contact the carrier directly for updates.6. International Shipping
We ship to select international destinations as indicated at checkout. You are solely responsible for all customs duties, taxes, tariffs, brokerage fees, and any other import-related charges. We do not control these fees and cannot predict their amount. Delays due to customs inspections or holds are beyond our control, and we disclaim all liability for such issues. Refused or undeliverable international shipments may incur additional return shipping fees, which will be deducted from any refund.7. Lost, Damaged, or Undeliverable Shipments
We shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, labor disputes, supply chain disruptions, governmental actions, or carrier failures. In such events, we may cancel orders or extend timelines without penalty.9. Shipping Restrictions
We do not ship to PO boxes, APO/FPO addresses, or certain restricted regions due to carrier limitations or legal requirements. Hazardous, perishable, or restricted items may not be eligible for shipping. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or violation of this policy.10. Address Accuracy
It is your responsibility to provide accurate and complete shipping information. We are not liable for delays, losses, or additional costs arising from errors in the address you provide.11. Governing Law
This Shipping Policy is governed by the laws of the State of Wisconsin, United States, without regard to conflict of law principles. Any disputes arising from shipping shall be resolved exclusively in the courts of the State of Wisconsin, United States,If you have questions about this policy, contact us at lakegroup03@gmail.com.
Orders are typically processed within 14 business days from the date of purchase confirmation. Processing times are estimates only and may be extended due to high order volume, inventory verification, payment processing delays, or other operational issues. We are not liable for any delays in processing. Business days exclude weekends, holidays, and any days affected by unforeseen events (see Section 8).2. Shipping Methods and Carriers
We offer various shipping options at checkout, including but not limited to standard, expedited, and international services. We partner with third-party carriers to fulfill deliveries. The specific carrier and method are selected at our sole discretion based on availability, cost, and destination. We reserve the right to change carriers or methods without notice, provided the service level remains comparable.3. Shipping Costs
Shipping fees are calculated at checkout based on factors including order weight, dimensions, destination, and selected method. All fees are non-refundable unless explicitly stated otherwise in our Return and Refund Policy. We may offer free shipping promotions at our discretion, but these do not apply retroactively and may exclude certain items or regions.4. Delivery Estimates
Delivery times are estimates provided by our carriers and are not guaranteed. Domestic shipments typically arrive within 20 -31 weeks after shipment, while international shipments may take 20-31 weeks or longer. These timelines exclude processing time and may be affected by customs processing, weather, strikes, or other disruptions. We are not responsible for any delays, and no compensation will be provided for late deliveries.5. Tracking Information
Once shipped, we will provide tracking details via email where available. Tracking is managed by the carrier, and we make no representations about its accuracy or availability. It is your responsibility to monitor tracking and contact the carrier directly for updates.6. International Shipping
We ship to select international destinations as indicated at checkout. You are solely responsible for all customs duties, taxes, tariffs, brokerage fees, and any other import-related charges. We do not control these fees and cannot predict their amount. Delays due to customs inspections or holds are beyond our control, and we disclaim all liability for such issues. Refused or undeliverable international shipments may incur additional return shipping fees, which will be deducted from any refund.7. Lost, Damaged, or Undeliverable Shipments
- Lost Shipments: If a shipment is deemed lost by the carrier, we may, at our sole discretion, provide a replacement or refund (less shipping costs) after a reasonable investigation period (typically 30 days for domestic and 60 days for international). Proof of loss from the carrier may be required. We are not liable for losses due to incorrect address information provided by you.
- Damaged Shipments: Inspect packages upon receipt. Claims for damage must be reported to us within 7 days of delivery, with photos and proof. We may assist with carrier claims but limit our liability to the extent of any insurance recovery or, at our discretion, a replacement or refund. We are not responsible for damage caused by the carrier or improper handling after delivery.
- Undeliverable Shipments: If a package is returned due to an incorrect/incomplete address, refusal, or failure to claim, you are responsible for any return shipping fees. We may reship at your expense or issue a refund minus original and return shipping costs. In all cases, our maximum liability for any shipment issue is limited to the purchase price of the affected items (excluding shipping fees). We disclaim any consequential, incidental, or indirect damages.
We shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, labor disputes, supply chain disruptions, governmental actions, or carrier failures. In such events, we may cancel orders or extend timelines without penalty.9. Shipping Restrictions
We do not ship to PO boxes, APO/FPO addresses, or certain restricted regions due to carrier limitations or legal requirements. Hazardous, perishable, or restricted items may not be eligible for shipping. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or violation of this policy.10. Address Accuracy
It is your responsibility to provide accurate and complete shipping information. We are not liable for delays, losses, or additional costs arising from errors in the address you provide.11. Governing Law
This Shipping Policy is governed by the laws of the State of Wisconsin, United States, without regard to conflict of law principles. Any disputes arising from shipping shall be resolved exclusively in the courts of the State of Wisconsin, United States,If you have questions about this policy, contact us at lakegroup03@gmail.com.